Senior Content Strategist-(API Technical Writer

Position:  Senior Content Strategist-(API Technical Writer)
Location: California

Position Summary:

What you’ll do…

• Gather information, interview subject matter experts (SMEs), and conduct research.
• Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
• Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
• Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
• Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
• Participate in the team’s efforts to establish API documentation style and process guidelines.
• Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
• Make recommendations to help the team choose the best API documentation writing and publishing tools.
• Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
• Provide peer reviews and coaching for team members.
• Track and report project schedules and assignments while working toward set deadlines.

What you will bring:

• BA/BS in Computer Science, Software Engineering, or a relevant area
• 10+ years of experience in technical product documentation
• 5+ years of experience in developer-facing API documentation
• 2+ years of developer experience
• Experience with Postman, linting tools, using a command line interface, Git Hub, HTML, and CSS
• Knowledge of API technical concepts, webhooks, authentication, and authorization
• Proficiency in extracting SME knowledge and communicating it in a meaningful way
• A passion for understanding the end-user’s needs
• Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
• Knowledge of technical writing standards and the ability to adhere to a style guide
• A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
• Excellent writing skills and the ability to make complex topics easy and engaging.
• Experience with JIRA, Confluence, and Read Me
• Portfolio of API documentation created in previous roles
• Experience with API documentation for marketplace platforms.

About Walmart Global Tech:
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration.

Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity

Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications:
Option 1:
Bachelor’s degree in media and content creation, design, communications, or related area and 3 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 5 years’ experience in content creation, knowledge management, UX content design, or related area.

Preferred Qualifications:
Content creation, knowledge management, UX content design or related area, Content creation or design certification (for example, IDEOU – Foundations in Design Thinking Certificate), Driving product development in a content design area, Master’s degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive…