Senior Technical Writer

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.

Description (including, but not limited to):

1. Translating information into clear, concise documents to be used by technical and non-technical personnel

2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures

3. Editing of special reports or any other deliverables and documents

The Technical Writer/Documentation Specialist produces NC Medicaid documentation and translates information into clear, concise documents to be used by technical and non-technical personnel. This role manages and develops various documentation, creates presentations, and peer reviews knowledge-based documents for grammar, content, and style of writing. The primary focus of the role is to perform a detailed review of Advanced Planning Documents (APD) and other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES) Program.

Skill

Required / Desired

Amount

of Experience

Ability to develop and maintain comprehensive documentation.

Required

Years

Ability to collaborate cross-divisionally to gather information, ensuring accuracy and completeness of documentation.

Required

Years

Proven written and verbal communication skills, with the ability to decipher and communicate complex concepts clearly and concisely.

Required

Years

Ability to work with APD writers and other resources to comprehend data and translate into user-friendly documentation.

Required

Years

Manage, drive and uphold documentation standards, templates, and style guides to ensure consistency across all materials.

Required

Years

Assist in training material development for internal teams and key stakeholders.

Required

Years

Prior North Carolina Medicaid, Health & Human Services, Government Agency, Higher Ed, Editorial, or related experience and knowledge.

Desired

Years

Proven experience in technical writing or documentation specialist role.

Required

Years

Ability to manage multiple documentation projects simultaneously in a fast-paced environment.

Required

Years

Ability to work independently and collaboratively with cross-functional teams.

Required

Years

Ability to conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.

Required

Years

Familiar with reviewing and writing contracts, grants, RFP, RFI, RFQ, etc.

Required

Years