Senior Technical Writer, API

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
As the window of TikTok’s business services, our TikTok UED Monetization team aims to enable and inspire clients to effortlessly connect with audiences and maximize brand potential.

We’re looking for an experienced API technical writer to work with our 3rd party partner integration API for e-commerce solutions to create best-in-class technical documentation for designers and developers so they can integrate into TikTok e-commerce and advertising tools.

You’ll be able to grasp complex concepts and translate them into concise, developer-facing documentation guides, release notes, and other documentation and learning resources. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new developers.

Responsibilities
– Plan, write, and manage API and developer-facing documentation for software applications
– Design information architecture with a sharp eye for structure, organization, visual learning and developer experience
– Define general best practices and style guidelines for consistency
– Define new documentation processes and iterate on current workflows for efficiency
– Respond to requests for updated content for top issues or new launches
– Update content on the website for new releases and iterations
– Attend demos and meetings to stay informed on functionality enhancements and modifications
– Gather feedback from the designer and developer community to iterate on content
– Deliver results in a dynamic work environment with limited supervision

Qualifications

Qualifications
– 10+ years of experience authoring technical documentation required
– BS/BA in Computer Science, Technical Communication, English or related field or experience
– Understanding and using elementary coding (Python, JS, etc) and the difference between instructional language and code snippets
– Self-starter and entrepreneurial mindset who can manage multiple projects in a fast-paced environment and still pay attention to the details
– Ability to navigate ambiguity, find the right SME and help everyone understand the role of technical documentation
– Technical developer-facing documentation portfolio including, but not limited to: API documentation, user guides and tutorials, release notes, software or hardware documentation, style guidelines

Preferred qualifications:
– Experience writing API, especially REST API documentation
– Basic knowledge of HTML/CSS/Markdown language
– Experience with Open API Standards and tools for documentation APIs
– Keeping up to date with industry standards and constantly improving the way we document APIs
– Experience working on a global product with international partners in different time zones
– Experience in a design or software development environment
– Knowledge of mobile platforms (such as Android, iOS) and familiarity with desktop tools or game engines (such as Adobe, Unity)
– Strong interest in working with new technology and software tools

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $104500 – $209000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.