Technical Writer (Remote)

GTreasury is the pioneer and global leader in cloud-based Treasury Services for the Office of the CFO. For nearly 40 years, GTreasury has delivered industry leading solutions spanning cash, payments, debt, derivatives, investments, and exposures across a scalable platform of fit-for-purpose solutions. Trusted by over 800 customers across 160 countries, GTreasury provides treasury and finance teams with the ability to connect, compile, and manage mission-critical data to optimize cash flows and capital structures.

As a Technical Writer at GTreasury, you will play a pivotal role in creating, editing, and maintaining high-quality documentation for GTreasury’s products and services. This includes working with cross-functional teams—Product Management, Engineering, Professional Services, Client Support, Customer Success, Marketing, and Sales—to develop resources such as Help articles, user manuals, setup and configuration guides, troubleshooting guides, API documentation, and other technical materials. The ideal candidate will be skilled in translating complex technical information into straightforward, concise, and user-friendly content that serves various audiences, including clients, channel partners, and internal teams.

What We’re Looking For

• Optimism and Curiosity: Your optimism helps you see solutions where others see obstacles, and your curiosity drives you to forge paths toward success.
• Question Asking and Problem Solving: Flexible and insightful, you know there’s no one way to build a feature or phase a release plan. You’re adept at navigating challenges, asking the right questions, and discovering the best paths forward under varying business conditions.
• Collaboration and Growth Mindset: Recognizing that software development is a team sport, you value collaboration and are continually seeking to improve your skills and contribute to the team’s success.

What You’ll Do

• Develop and Maintain Documentation: Create and regularly update a range of technical documents, including but not limited to user manuals, Help articles, configuration and setup guides, troubleshooting resources, and API documentation.
• Collaborate Across Teams: Work closely with Product Management, Engineering, Professional Services, Client Support, Customer Success, Marketing, and Sales teams to gather information and ensure documentation accuracy and relevance.
• Ensure Quality and Consistency: Review and edit content to ensure clarity, coherence, and consistency in tone, style, and formatting across all documentation.
• Keep Documentation Current: Proactively update materials to reflect new product features, enhancements, and changes, ensuring alignment with product release cycles.
• User Experience Writing: Collaborate with UX/UI teams to develop in-product messaging, tooltips, onboarding flows, and other user experience content to enhance product usability.
• Multimedia Content Creation: Assist with developing multimedia assets (videos, interactive guides, etc.) to complement written documentation and support diverse learning preferences.
• Contribute to Knowledge Base: Help build and maintain a comprehensive knowledge base to support client education and internal teams.
• Project Management: Lead and manage documentation projects, including establishing timelines, tracking progress, and meeting deadlines for content delivery.

Who We’re Looking For

• Experience: Minimum of 3-5 years of experience as a Technical Writer, preferably in a SaaS or technology-driven environment.
• Preferred Experience: Familiarity with Agile development methodologies and experience in the financial services or treasury management industry.
• Communication: Excellent written and verbal communication skills with the ability to explain complex technical information in a clear, understandable manner for diverse audiences.
• Technical Aptitude: Strong ability to grasp new technologies and software products and translate this knowledge into user-friendly documentation.
• API Documentation: Experience creating and maintaining API documentation is a plus.
• Attention to Detail: Keen attention to detail in ensuring accuracy, consistency, and usability across all documentation materials.
• Collaboration: Proven ability to work effectively with cross-functional teams, gathering input and synthesizing complex information from multiple sources.
• Tools Expertise: Proficiency with documentation tools such as Confluence, MadCap Flare, or similar platforms is a plus. Experience with Pendo, Jira, content management systems, and knowledge base tools is a plus.
• UX Writing: Familiarity with writing for user interfaces and improving user experiences is preferred.
• Multimedia Creation: Experience with creating multimedia documentation, including video tutorials or interactive guides, is desirable.
• Project Management: Strong organizational skills with the ability to manage multiple documentation projects, prioritize tasks, and meet deadlines.

Education Requirements

• Bachelor’s degree in Technical Writing, Communications, Computer Science, related field, or equivalent professional experience.

What You Will Get

• Great benefits, culture, and the ability to work remotely
• A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
• A great management team and reporting structure that supports you and your growth
• A culture of open collaboration and problem solving

• An empowered role on the Global Learning Services team, directly responsible for driving business value and revenue growth
• Our benefits include:
  • Salary: The expected annual median salary for this role is $85,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location.
  • Excellent medical, dental and vision insurance options
  • HSA and FSA options + company HSA contributions
  • 401K matching
  • 100% paid parental leave
  • 15 paid holidays + competitive PTO
  • 100% remote working

About GTreasury

GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization’s potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.

At GTreasury / Hedge Trackers, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!