
DURATION:
Online Self-paced
study 4 hours/week to finish in 10 weeks

ACCESS
Lifetime
we're always adding new lessons

CONTENTS:
Capstone Project
95 video lessons + assignments + quizzes
Why You Should Become a Certified Knowledge Manager
If you want to create organizational growth through documentation, this is the course for you. You will explore critical knowledge management strategies and frameworks, learn about the role of technology in knowledge management, and understand the significance of organizational culture and leadership in fostering a knowledge-sharing environment. Furthermore, the course covers topics like tacit and explicit knowledge, organizational knowledge repositories, communities of practice, and knowledge transfer methods.
What You’ll Get From This Course
Over 80+ lectures, 10+ downloadable technical writing templates, and exclusive interviews (more added over time) with knowledge management professionals in the industry. Scroll down to see the entire curriculum.
You’ll also get exclusive interviews with current knowledge management professionals from companies like ZScaler, HKS, Ventech Solutions, and Deloitte, including insider tips on breaking into knowledge management and performing well on the job.
- Access to downloadable templates used by actual knowledge managers on the job
- Instructor feedback on your capstone project. We will review your work to ensure you’ve made progress
- Build a knowledge manager portfolio
- Earn a certificate of completion upon finishing the course
Bonus Content:
- We are 100% committed to adding more BONUS course content and interviews with knowledge leaders over time (we love all things Knowledge Management)
- You get FREE LIFETIME ACCESS to all future content!
Recent Testimonials
“I’m excited to share that I just accepted a TW contract -> hire position. Also, I can confidently say that I incorporated the techniques I learned thus far in this course in the writing samples I provided to the hiring manager during the interview process.” – 5/5 stars
– Jennifer Chen-Ross, Technical Writing student who now works as a Technical Writer
“I took Josh’s course, did the capstone project, and became certified in August. I’ve recently been offered a job as a Technical Writer for Amazon at $150k per year! I used my capstone project when they asked me for writing samples.”
– Henry Fuse, Technical Writer
“I just interviewed with Google and these [interview questions] were spot on.”
David Darner, Technical Writing student who now works as a Technical Writer
Your Instructor
Josh is the founder of Technical Writer HQ and Squibler, an AI writing software. He is considered one of the top product influencers by Product School and one of the top technical writers. For over eight years, he has written software tutorials, manuals, handbooks, and white papers. He has also created several books about software documentation and another book about copywriting. His work has been praised by LinkedIn’s and Facebook’s engineering teams, Reuters, Inc., and Forbes.

Knowledge Management Certification Course
- 1 Certificate Program
- Exclusive content
- Community & (live) events
- 30-day money-back guarantee
- 9 Certificate Programs
- Exclusive content
- Community & (live) events
- 30-day money-back guarantee
- Personal coaching
- Competency assessments
Earn Your Certification
Course Curriculum
Section 1: Introduction to Knowledge Management
Section 2 - Stages of Knowledge Management Implementation
Section 3 - Barriers and Pitfalls to Knowledge Management
Section 4 - The Knowledge Management Strategy
Section 5 - The Role, Skills, and Characteristics of the Knowledge Management Leader
Section 6 - The KM Team Members
Section 7 - The Role of Senior Management
Section 8 - Budget And Duration
Section 9 - Aims and Objectives for the KM Implementation Program
Section 10 - Finding Partners to Help You
Section 11 - Conducting the Knowledge Resources Audit
Section 12 - The Knowledge Management Framework
Section 13 - The Knowledge Discussion Elements of the KM Framework
Section 14 - The Knowledge Capture and Documentation Elements of the KM Framework
Section 15 - The Knowledge Synthesis Elements of the KM Framework
Section 16 - The Knowledge-Finding and Reuse Elements of the KM Framework
Section 17 - Knowledge Organization
Section 18 - Influencing the Stakeholders
Section 19 - Culture, Communications, and Change
Section 20 - Preparing the
Section 21 - Building the KM Champion Network
Section 22 - KM Trials and Pilots
Section 23 - Roll-out, Embedding, and Governance
Section 24 - Setting up the KM Metrics and Reporting System
Section 25 - Dealing with Bumps in the Road
Section 26 - Transition to the Operational Team
Section 27 - Transition to the Operational Team
Section 28 - Working Externally
Section 29 - Knowledge Management and Digital Transformation
This course has no prerequisites. You do not need a technical writing background
You should NOT take this course if:
- You are already an experienced knowledge management professional
- You aren’t willing to spend 30 minutes every day for about a month to complete course content
You SHOULD take this course if:
- You are curious about knowledge management and want to learn more about the role
- You have no prior experience and you want to transition into a knowledge manager role
- You are trying to determine if the knowledge manager position is for you
- You are beginning your career in tech, or are making a career change
Knowledge Management Certification Course
- 1 Certificate Program
- Exclusive content
- Community & (live) events
- 30-day money-back guarantee
- 9 Certificate Programs
- Exclusive content
- Community & (live) events
- 30-day money-back guarantee
- Personal coaching
- Competency assessments
Testimonials





Our Alumni Work at These Companies





What the Course Looks Like



FREQUENTLY ASKED QUESTIONS
+ - Why should I enroll in the knowledge management certification course?
The demand for knowledge management professionals exceeds the supply, making this Certificate Program a great way to prepare your skillset for the future and position yourself favorably. As a Certified Knowledge Manager, you will have a full set of skills that help you succeed on the job and make an impact with your documentation while also adding essential strategic value to your organization.
+ - What is a Certified Knowledge Manager?
A certified knowledge manager is an individual who demonstrates expertise in knowledge management principles and methodologies. The certification proves that the individual understands knowledge management concepts and practices. As a certified knowledge manager, discovering and landing better job opportunities is much easier.
+ - Are there any prerequisites to take the Certified Knowledge Manager Course?
There are no prerequisites for applying for TWHQ’s Certified Knowledge Manager Course, and you don’t need a knowledge management or technical background to take the courses either. Having a background in writing will help you better understand the course material; however, we encourage those who are new to writing to apply.
+ - How can managers and recruiting staff verify that I completed the course?
Each course completion comes with a unique URL you can provide to whomever it concerns. This URL will redirect to a source where interested parties can verify your status.
+ - When does the course start and finish?
You can finish the course in a single month. It is a self-paced online course, so you decide when you start and when you finish. We encourage you to complete at least a few lessons a day so you can finish the course at the end of the month.
+ - How long do I have access to the course?
After enrolling, you will have FREE LIFETIME ACCESS to all of it for as long as you like – across any and all devices you own.
+ - What if I am unhappy with the course?
If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.
+ - How and where can I show my certification course completion?
Once you complete the course, you will receive a digital badge that you can download and print out. You can also post the e-documents on your social media channels or on your personal website.
+ - What is Technical Writer HQ?
Technical Writer HQ is the leading community for technical writers of all backgrounds. The training platform offers technical writing training courses to professionals looking to become better technical writers. Technical Writer HQ is a learning center for technical writing through its blog content, reports, and newsletters. The platform also offers TWHQ’s Certifed Knowledge Management training which has many great testimonials on how it’s helped knowledge professionals grow their careers. Participants come from all backgrounds, including teachers, product managers, engineers, and founders. The technical writing community ownership has been featured in top publications such as Forbes, Inc., and Reuters.
+ - What are knowledge management courses?
Knowledge management courses provide knowledge to identify knowledge management opportunities. Furthermore, you also learn about implementing knowledge management inside the organization and everything else regarding the knowledge management process.
+ - What is TWHQ's Certified Knowledge Management Training Program?
Knowledge Management Certification training by Technical Writing HQ is a course that takes candidates through the basics of effective documentation writing for industries including software, medical, industrial, and general business. It is one of the leading resources for technical writer training. Throughout this online training, candidates will learn how to develop the writing skills to effectively communicate with product managers, engineers, customer support, project managers, and developers, while also overseeing a team of technical writers within their company. In short, this training will teach you what it takes to become a TW professional and how to be successful in a technical writing career.
+ - What is the average yearly salary of a knowledge management professional?
For top companies, a knowledge management professional’s average yearly salary range is $76,279 to $111,853. The actual salary may differ from the average estimate above, based on factors such as the specific salary package at a company, the candidate’s level of experience, and their academic qualifications. Knowledge management professionals with knowledge management course experience, such as TWHQ’s Certified Knowledge Manager training, usually have a greater chance of reaching or exceeding the national average salary.
+ - Who is Technical Writer HQ's training for?
TWHQ’s Certified Knowledge Manager training is a practical training course that’s designed to benefit documentation professionals looking to take their writing career and skills to the next level. The course is for you if:
⚬ You can dedicate two to three hours daily for a month
⚬ You have some background in writing and management (e.g. copywriting, proofreading) and are looking to expand into knowledge management
⚬ You are a writer looking to break into a knowledge management role with a great salary
⚬ You want to explore a knowledge management role and need an introductory course on the subject
⚬ You are starting out in knowledge management and need a jump start with your knowledge management expertise
Technical Writer HQ is a great community to join to not only improve your knowledge but also access tons of helpful resources, from templates to helpful peers, to help you have a successful career as a knowledge professional.
+ - How do I become a knowledge manager?
To become a knowledge manager (knowledge management consultant), gain relevant education and experience in information science or business administration. Attending a knowledge management course can acquire the required skills and certification. As for the necessary expertise, apply for a relevant beginner position or volunteer in matching organizations.
+ - What is a knowledge management system used for?
A knowledge management system (KMS) captures, organizes, stores, and shares knowledge assets within an organization. KMS provides a framework for managing different forms of knowledge, such as documents, databases, and best practices. This promotes innovation and enables improvement within the organization.
+ - Where do I start with knowledge management?
Start by assessing the required knowledge and the organization’s goals. Next, pinpoint existing knowledge assets that need improvement. Based on your findings, create a knowledge management strategy to enable you to achieve the desired objectives.
+ - What are the 4 types of knowledge management?
The four types of knowledge management are codification, personalization, socialization, and externalization. Codification is collecting and converting knowledge into documents. Personalization facilitates the interaction between individuals. Socialization creates a collaborative environment for sharing knowledge through communities. Finally, externalization transforms tacit knowledge into explicit knowledge ready for use.
SHOW LESS SHOW MORE