DURATION:

Online Self-paced

study 4 hours/week to finish in 10 weeks

ACCESS

Lifetime

we're always adding new lessons

CONTENTS:

Capstone Project

95 video lessons + assignments + quizzes

Why You Should Become a Certified Knowledge Manager

If you want to create organizational growth through documentation, this is the course for you. You will explore critical knowledge management strategies and frameworks, learn about the role of technology in knowledge management, and understand the significance of organizational culture and leadership in fostering a knowledge-sharing environment. Furthermore, the course covers topics like tacit and explicit knowledge, organizational knowledge repositories, communities of practice, and knowledge transfer methods.

What You’ll Get From This Course

Over 80+ lectures, 10+ downloadable technical writing templates, and exclusive interviews (more added over time) with knowledge management professionals in the industry. Scroll down to see the entire curriculum. 

You’ll also get exclusive interviews with current knowledge management professionals from companies like ZScaler, HKS, Ventech Solutions, and Deloitte, including insider tips on breaking into knowledge management and performing well on the job. 

  • Access to downloadable templates used by actual knowledge managers on the job
  • Instructor feedback on your capstone project. We will review your work to ensure you’ve made progress
  • Build a knowledge manager portfolio
  • Earn a certificate of completion upon finishing the course

Bonus Content:

  • We are 100% committed to adding more BONUS course content and interviews with knowledge leaders over time (we love all things Knowledge Management)
  • You get FREE LIFETIME ACCESS to all future content!

 

Recent Testimonials

TWHQ Technical Writer Course Review #1

TWHQ Technical Writer Course Review #2

“I’m excited to share that I just accepted a TW contract -> hire position. Also, I can confidently say that I incorporated  the techniques I learned thus far in this course in the writing samples I provided to the hiring manager during the interview process.” – 5/5 stars

Jennifer Chen-Ross, Technical Writing student who now works as a Technical Writer

 


​I took Josh’s course, did the capstone project, and became certified in August. I’ve recently been offered a job as a Technical Writer for Amazon at $150k per year! I used my capstone project when they asked me for writing samples.”​

Henry Fuse, Technical Writer

 


I just interviewed with Google and these [interview questions] were spot on.”

David Darner, Technical Writing student who now works as a Technical Writer

Your Instructor

Josh is the founder of Technical Writer HQ and Squibler, an AI writing software. He is considered one of the top product influencers by Product School and one of the top technical writers. For over eight years, he has written software tutorials, manuals, handbooks, and white papers. He has also created several books about software documentation and another book about copywriting. His work has been praised by LinkedIn’s and Facebook’s engineering teams, Reuters, Inc., and Forbes.

Josh - Course Instructor

Knowledge Management Certification Course

Single - Knowledge Management Certification
Fast-track your career by becoming a Certified Knowledge Manager
$299
1 Certificate Program
GET ACCESS
  • 1 Certificate Program
  • Exclusive content
  • Community & (live) events
  • 30-day money-back guarantee
Best Investment
SALE
Full Access
Become a continuous learner and stay up-to-date with in-demand tech writing skills
$2149
$599
9 Certificate Programs
GET FULL ACCESS
  • 9 Certificate Programs
  • Exclusive content
  • Community & (live) events
  • 30-day money-back guarantee
  • Personal coaching
  • Competency assessments

Earn Your Certification

Each certification is hosted on Technical Writer HQ's website ensuring its authenticity with hiring managers.

Course Curriculum

This course has no prerequisites. You do not need a technical writing background

You should NOT take this course if:

  • You are already an experienced knowledge management professional
  • You aren’t willing to spend 30 minutes every day for about a month to complete course content 

You SHOULD take this course if:

  • You are curious about knowledge management and want to learn more about the role
  • You have no prior experience and you want to transition into a knowledge manager role
  • You are trying to determine if the knowledge manager position is for you
  • You are beginning your career in tech, or are making a career change

Knowledge Management Certification Course

Single - Knowledge Management Certification
Fast-track your career by becoming a Certified Knowledge Manager
$299
1 Certificate Program
GET ACCESS
  • 1 Certificate Program
  • Exclusive content
  • Community & (live) events
  • 30-day money-back guarantee
Best Investment
SALE
Full Access
Become a continuous learner and stay up-to-date with in-demand tech writing skills
$2149
$599
9 Certificate Programs
GET FULL ACCESS
  • 9 Certificate Programs
  • Exclusive content
  • Community & (live) events
  • 30-day money-back guarantee
  • Personal coaching
  • Competency assessments

Testimonials

Christian Quiles
Christian Quiles
Technical Writer
"Thank you for taking the time to review my work and for the constructive feedback, really appreciate it. And thank you for this great course, I will be referencing it often for sure. "
Jennifer Ross-Chen
Technical Writer
“I'm excited to share that I just accepted a TW contract -> hire position...I can confidently say that I incorporated the techniques I learned thus far in this courses...in the interview."
Mak Keller
Mak Keller
Process Engineer
I started the Technical Writer HQ course in early July with the goal of becoming an engineering technical writer or an engineering manager. The lectures and assignments gave me a lot of skills that I can take with me regardless of where my career path leads!
Emily Martolini
Emily Martolini
UX Writer
"The videos are informative and the homework makes sure you put the theory into practice. The most valuable part in my opinion is the capstone project. The detailed feedback was invaluable."
Got hired at
Cumulus

Our Alumni Work at These Companies

illumina
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What the Course Looks Like

Knowledge Management Course Screenshot #1 Knowledge Management Course Screenshot #2 Knowledge Management Course Screenshot #3

FREQUENTLY ASKED QUESTIONS

+ - Why should I enroll in the knowledge management certification course?

The demand for knowledge management professionals exceeds the supply, making this Certificate Program a great way to prepare your skillset for the future and position yourself favorably. As a Certified Knowledge Manager, you will have a full set of skills that help you succeed on the job and make an impact with your documentation while also adding essential strategic value to your organization.

+ - What is a Certified Knowledge Manager?

A certified knowledge manager is an individual who demonstrates expertise in knowledge management principles and methodologies. The certification proves that the individual understands knowledge management concepts and practices. As a certified knowledge manager, discovering and landing better job opportunities is much easier.

+ - Are there any prerequisites to take the Certified Knowledge Manager Course?

There are no prerequisites for applying for TWHQ’s Certified Knowledge Manager Course, and you don’t need a knowledge management or technical background to take the courses either. Having a background in writing will help you better understand the course material; however, we encourage those who are new to writing to apply.

+ - How can managers and recruiting staff verify that I completed the course?

Each course completion comes with a unique URL you can provide to whomever it concerns. This URL will redirect to a source where interested parties can verify your status.

+ - When does the course start and finish?

You can finish the course in a single month. It is a self-paced online course, so you decide when you start and when you finish. We encourage you to complete at least a few lessons a day so you can finish the course at the end of the month.

+ - How long do I have access to the course?

After enrolling, you will have FREE LIFETIME ACCESS to all of it for as long as you like – across any and all devices you own.

+ - What if I am unhappy with the course?

If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.

+ - How and where can I show my certification course completion?

Once you complete the course, you will receive a digital badge that you can download and print out. You can also post the e-documents on your social media channels or on your personal website.

+ - What is Technical Writer HQ?

Technical Writer HQ is the leading community for technical writers of all backgrounds. The training platform offers technical writing training courses to professionals looking to become better technical writers. Technical Writer HQ is a learning center for technical writing through its blog content, reports, and newsletters. The platform also offers TWHQ’s Certifed Knowledge Management training which has many great testimonials on how it’s helped knowledge professionals grow their careers. Participants come from all backgrounds, including teachers, product managers, engineers, and founders. The technical writing community ownership has been featured in top publications such as Forbes, Inc., and Reuters.

+ - What are knowledge management courses?

Knowledge management courses provide knowledge to identify knowledge management opportunities. Furthermore, you also learn about implementing knowledge management inside the organization and everything else regarding the knowledge management process.

+ - What is TWHQ's Certified Knowledge Management Training Program?

Knowledge Management Certification training by Technical Writing HQ is a course that takes candidates through the basics of effective documentation writing for industries including software, medical, industrial, and general business. It is one of the leading resources for technical writer training. Throughout this online training, candidates will learn how to develop the writing skills to effectively communicate with product managers, engineers, customer support, project managers, and developers, while also overseeing a team of technical writers within their company. In short, this training will teach you what it takes to become a TW professional and how to be successful in a technical writing career.

+ - What is the average yearly salary of a knowledge management professional?

For top companies, a knowledge management professional’s average yearly salary range is $76,279 to $111,853. The actual salary may differ from the average estimate above, based on factors such as the specific salary package at a company, the candidate’s level of experience, and their academic qualifications. Knowledge management professionals with knowledge management course experience, such as TWHQ’s Certified Knowledge Manager training, usually have a greater chance of reaching or exceeding the national average salary.

+ - Who is Technical Writer HQ's training for?

TWHQ’s Certified Knowledge Manager training is a practical training course that’s designed to benefit documentation professionals looking to take their writing career and skills to the next level. The course is for you if:

⚬ You can dedicate two to three hours daily for a month
⚬ You have some background in writing and management (e.g. copywriting, proofreading) and are looking to expand into knowledge management
⚬ You are a writer looking to break into a knowledge management role with a great salary
⚬ You want to explore a knowledge management role and need an introductory course on the subject
⚬ You are starting out in knowledge management and need a jump start with your knowledge management expertise

Technical Writer HQ is a great community to join to not only improve your knowledge but also access tons of helpful resources, from templates to helpful peers, to help you have a successful career as a knowledge professional.

+ - How do I become a knowledge manager?

To become a knowledge manager (knowledge management consultant), gain relevant education and experience in information science or business administration. Attending a knowledge management course can acquire the required skills and certification. As for the necessary expertise, apply for a relevant beginner position or volunteer in matching organizations.

+ - What is a knowledge management system used for?

A knowledge management system (KMS) captures, organizes, stores, and shares knowledge assets within an organization. KMS provides a framework for managing different forms of knowledge, such as documents, databases, and best practices. This promotes innovation and enables improvement within the organization.

+ - Where do I start with knowledge management?

Start by assessing the required knowledge and the organization’s goals. Next, pinpoint existing knowledge assets that need improvement. Based on your findings, create a knowledge management strategy to enable you to achieve the desired objectives.

+ - What are the 4 types of knowledge management?

The four types of knowledge management are codification, personalization, socialization, and externalization. Codification is collecting and converting knowledge into documents. Personalization facilitates the interaction between individuals. Socialization creates a collaborative environment for sharing knowledge through communities. Finally, externalization transforms tacit knowledge into explicit knowledge ready for use.

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