Organizational knowledge is a vital asset. Tacit knowledge, which is the expertise, experience and ‘know-how’ individuals bring to the organization and also the collective experience of groups of individuals, is often not quantified.
Organizations rely on knowledge managers to capture tacit knowledge, safeguard intellectual capital and create a culture of knowledge sharing that benefits employees and the business's bottom line.
Professionals with a knowledge manager job title head a knowledge management department. The knowledge manager's role is to oversee and control all knowledge management aspects of a business. A knowledge manager leads a knowledge management team that develops and implements a knowledge management system. The systems are based on processes and procedures that are based on knowledge management best practices.
Based on long-term goals and with input from higher management, knowledge managers develop knowledge management strategies. These strategies are designed to help the business achieve its short-term and long-term objectives. Knowledge managers and their appointed teams are accountable for compliance with the company’s expectations and strategy.
Knowledge managers oversee the selection and implementation of electronic knowledge management tools for knowledge capture, storage and sharing.
They work effectively across the organization with stakeholders, change management, subject matter experts and trainers to develop and support new and existing products, features, and services.
In this article, we have included knowledge manager job description examples for different industries. You can modify them for your recruiting purposes.
Knowledge Manager Job Description Example 1 - IT
The knowledge manager will be responsible for the success of the knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members.
The knowledge manager will develop the topic list and produce the structure of the content. In addition, this manager will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization's operational business processes, people, and systems.
The knowledge manager will strengthen the seamless exchange of knowledge across site operations and other organizations where applicable. The knowledge manager will be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.
The knowledge manager is expected to:
- Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members.
- Create, capture, organize, and assess knowledge assets for enterprise use.
- Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
- Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
- Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
- Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
- Support the development and implementation of training on KM processes and tooling.
- Create and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
- Assist with resource planning as applicable to strengthen and expand KM initiatives.
- Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.
- Be the thought leader on KM Framework implementation within site operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization.
- Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.
- Bring relevant industry insights to incorporate into the KM Framework.
- Identify and evangelize success stories from the Knowledge Management Program.
- Design and develop incentive mechanisms to acknowledge and highlight active participants.
- Bachelor's or master’s degree in Information Systems, Information Technology, Computer Science or other related disciplines.
- 6+ years of current proven experience in implementing KM strategies.
- Experience in building KM programs in the technology industry or within technical groups within a large, global organization.
- Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Managing a team that implemented a knowledge management framework.
Knowledge Manager Job Description Example 2 - Pharmaceuticals
The knowledge manager role is to lead efforts to implement knowledge management strategy and processes as per ICHQ10. The knowledge manager will maintain global processes through the management and global standards and procedures aligned with regulatory expectations and industry best practices. The knowledge manager will lead communities of practice and promote a continuous improvement mentality for quality management system (QMS) processes.
The knowledge manager is expected to:
- Lead activities to drive effective global knowledge hierarchy and knowledge management processes.
- Lead communities of practices for global processes and drive a continuous improvement mindset to ensure compliance sustainability and harmonization across the organization.
- Oversee/lead review, creation, revision of global quality processes and supporting documentation (global quality standards and global procedures).
- Process ownership of core processes including but not limited to processes such as change control; work with manufacturing sites and local operating companies to ensure consistent execution of owned processes.
- Oversees global gap assessment process; working with operating unit compliance leads and regional/local sites as required.
- Display strong leadership and effective interpersonal skills particularly motivational, negotiation, listening, judgment and conflict management skills as is demonstrated in a matrix global environment.
- Demonstrate ability to act globally to anticipate potential problems and risks related to quality systems expectations. Experience with organizational change management.
- Demonstrate leadership capability and effectiveness to work well with cross-functional teams to accomplish objectives.
- Demonstrate leadership and capability to work effectively in a fast-paced and rapidly changing technology environment and to work on multiple work streams and projects simultaneously.
- Possess excellent organization, written, and verbal skills to convey global project goals and inspire support from both subordinates and senior management.
- Scientific or engineering graduate.
- Steadily increasing managerial experience and responsibility > 10+ years combined with strong technical operations background.
- Experience must include successful examples of managing global change by influence – without direct resource control.
- Strong focus on delivering global results as well as building site capability to demonstrate effective governance.
- Extensive global pharmaceutical industry knowledge.
- Fluent in written and spoken English.
Knowledge Manager Job Description Example 3 - Consulting
The knowledge manager will equip partners and consulting staff with relevant expertise and resource recommendations. The knowledge manager will display strong leadership skills, a strong interest in working to optimize knowledge capture operations and support, run end-to-end knowledge management processes, play a leadership role in coordinating both within our internal practice as well as with other practices, and work closely with the practice leadership on a variety of projects pursuant to practice goals.
The knowledge manager is expected to:
- Provide value-added front-line support to case teams by sharing curated “best of” company content, experience and perspectives.
- Identify and connect experts within the company network to consulting teams.
- Collaborate with Information Services to collectively provide consultants the best consolidated view of our internal and external knowledge.
- Develop and package summary documents and provide updated or bespoke analysis.
- Lead the capture and sharing of the practice knowledge base.
- Capture and process knowledge onto our global intranet platform from client development and case team efforts.
- Coordinate with peers to identify cross-practice content priorities and identify gaps in the knowledge base.
- Communicate with case teams and practice affiliates to understand work and solicit the most relevant content
- Package and codify our best thinking into insights.
- Collaborate with practice team members to fill content gaps through new insight development and deployment.
- Oversee knowledge associates in managing and maintaining the knowledge base.
- Contribute to the development and execution of the practice strategy.
- Analyze, understand and interpret underlying drivers of practice performance.
- Support content planning and logistics for annual practice meetings.
- Drive practice affiliate engagement, including preparation for experience-sharing calls and publications.
- Actively contribute to the practice and broader team.
- Participate in and lead global team training, group projects, experience sharing, mentoring, and other initiatives.
- Assign, review, and provide feedback on junior practice members’ work, who are often located in another company office. Manage day-to-day work plans for junior team members and provide coaching and development.
- BA or equivalent undergraduate degree.
- 4+ years of professional experience with exposure to one or more of the following disciplines: consulting, research and analysis, knowledge management, strategic planning, business development, product development, marketing, and/or project management.
- You’re intellectually curious.
- You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem-solving.
- You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities.
- Attentive to detail and very organized. You’re known for your high-quality work.
- You can self-motivate and work autonomously while appreciating guided coaching and collaborative teaming.
- Superior customer service attitude.
- You keep a positive mindset and high levels of energy and enthusiasm.
- Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Knowledge Manager Job Description Example 4 - EdTech
The knowledge manager will facilitate fostering qualities of delivery in the classroom which requires knowledge exchange among teachers and instructional designers to ensure that best practices are applied and experiences are shared.
The knowledge manager is expected to:
- Document the development or results of experiments, academic works, teaching methods, and learning materials.
- Design and maintain a knowledge system and library accessible to all teachers and other stakeholders within the company.
- Provide teachers and instructional designers with the knowledge, tools, and skills that they need to optimize their performance inside or outside class.
- Build a Community of Practice within the live class team.
- Bachelor's degree in social, communications, or related fields.
- More than two years of experience in knowledge management, communication, network facilitation or related field.
- Prior management experience within the Education Industry.
- Excellent communicator and have good attention to detail.
Knowledge Manager Job Description Example 5 - Government
The knowledge manager role is responsible for implementing appropriate systems, policies, and processes to transform the use of information, and improve the department’s expertise understanding.
The knowledge manager is expected to
- Lead and develop knowledge strategy to improve customer experience.
- Boost internal knowledge and add value to the department.
- Collaborate with leadership and the wider organization to improve cross-functional collaboration to ensure that all knowledge is consistent, accurate, current, and relevant.
- Lead a team of knowledge specialists to design, deliver and implement a functional repository of knowledge to improve the customer experience.
- Minimum of 6 years of writing experience in technical or content authoring.
- Minimum of 5 years of leadership experience in a people manager role, ideally leading teams of technical specialists.
- Knowledge of web, mobile and knowledge-based editorial principles (e.g. HTML, CSS, CMS, SEO).
- Proven ability to build relationships and collaborate with key stakeholders.
- Excellent verbal and written communication skills.
Knowledge Manager Job Description Example 6 - NGO
Our knowledge platform is one of the most critical tools our affiliates, national organizations, and our staff have at their disposal to learn, share, and access tools and templates for work. The knowledge manager will play a key role in optimizing the use of the platform for enhancing organizational effectiveness.
The knowledge manager is expected to
- Contribute to the updated knowledge governance model, by updating the communication style and content.
- Write new content or edit existing content, consistent with an updated communications style guide.
- Work with the team and content owners to define priorities for content creation and the publishing of content.
- Coordinate the work of content owners in creating, selecting, posting, and removing content for a functional area or department.
- Collaborate with assigned content owners to design and create their landing pages.
- Curate existing content and package content to the end-users.
- Use reporting features to monitor the frequency of use and satisfaction levels.
- Provide content owners with quarterly usage data.
- Promote the use of the knowledge platform.
- Respond quickly to requests for information from the affiliate support center or support team members.
- Engage with and monitor online communities of users and seek opportunities to deepen online engagement.
- Moderate assigned conversations within the discussion forums in online communities.
- Implement cross-functional processes to engage content owners from other departments.
- Work with other knowledge management specialists, knowledge worker and the support team to ensure a positive user experience.
- Collaborate with other global learning organizational development team members on learning and organizational development projects.
- Bachelor’s degree.
- 4+ years of experience working with knowledge management systems/tools and managing online data/content.
- Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
- Strong writing and editing skills in English.
- Proven track record of using effective consultative skills and processes.
- Ability to build strong relationships across a diverse group of publishers and global users.
- Basic understanding of online communities and engagement techniques.
- Capable of making tough decisions about content selection, revisions, and removal.
- Ability to balance innovative thinking with practical learning and knowledge-sharing solutions.
- Humility – we are part of something bigger than ourselves.
- Courage – we do what’s right, even when it is difficult or unpopular.
- Accountability – we take personal responsibility for our mission.
- Safeguarding - we require that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.
- Knowledge of project management.
- SharePoint knowledge and/or experience.
- Experience working in an international or global company.
- Experience working with UX/UI.
Josh is the founder of Technical Writer HQ and Squibler, a writing software. He had his first job in technical writing for a video editing software company in 2014. Since then, he has written several books on software documentation, personal branding, and computer hacking. You can connect with him on LinkedIn here.