Technical Writer, API at Rippling

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

About The Role

The Technical Writer, API role on Rippling’s Customer Education team provides a unique opportunity to use your software development experience and strong technical writing skills to build accurate and user-friendly developer documentation. You will play a critical role in helping to drive developer adoption of Rippling’s API, Flux, and future developer-facing products.

Developers build custom integrations that are run on Rippling’s infrastructure and are distributed through our App Shop. Customers and partners build integrated apps that extend Rippling’s products and platform features to automate business processes with APIs that interact with Rippling’s core resources using REST.

What You Will Do

• Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials
• Collaborate with our product and engineering teams to develop accurate and user-friendly API documentation
• Create and maintain a library of sample code examples and snippets
• Ensure that API documentation adheres to the company’s style guidelines, is user-friendly, and follows industry best practices
• Work closely with product managers and subject matter experts to understand the API’s functionality, use cases, and target audience
• Organize and structure the API documentation
• Keep the API documentation up-to-date with the latest API releases, changes, and improvements
• Evaluate API design and provide feedback to improve the clarity, consistency, and usability of API interfaces
• Advocate for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
• Document custom programming languages within the Rippling Platform
• Develop and maintain code samples and use cases that demonstrate the proper integration and usage of APIs
• Ensure that the provided examples align with best coding practices and are relevant to real-world scenarios
• Actively engage with developers, partners, and clients to gather feedback on API documentation and incorporate improvements based on user needs.
• Work alongside software architects and senior developers doing state-of-the-art development work

What You Will Need

• 5+ years of experience as a Technical Writer, with a focus on API documentation
• 2+ years of experience in a software development role
• Experience writing effective technical content for a developer audience using Markdown
• Strong understanding of APIs, RESTful web services, and programming concepts
• Proficiency with various authoring, CMS, and task management tools
• Proficiency in writing clear, concise, and well-structured technical documentation
• Familiarity with API documentation tools, such as Swagger, Postman, or similar.
• Experience with Confluence, JIRA, and JSON.
• Experience using tech stacks like Python, MongoDB, CDC, and Kafka
• Experience working in a fast-paced, dynamic environment
• Ability to thrive in an environment that grants you a lot of autonomy to explore creative solutions

About The Team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it’s a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

84,000 – 147,000 USD per year(US Tier 1)

75,600 – 132,300 USD per year(US Tier 2)

71,400 – 124,950 USD per year(US Tier 3)