Technical Writer – Audio/Visual

Summary

We’re searching for an experienced Technical Writer to join our team and help take our client-focused services to new heights. Working closely with the AV Deployment team, you will create easily digestible user guides on how to operate the systems, and for each part/aspect (sound system, etc). Though a more technical role, simple graphics and flow diagrams would be helpful. An important part of this role is an ability to evaluate and analyze complex information and a natural desire to help people understand it.

What you’ll do:

-Develop comprehensive documentation that meets organizational standards
-Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
-Write user-friendly content that meets the needs of target audience, turning insights into language for user success
-Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
-Evaluate current content and develop innovative methods for improvement
-Research, outline, write, and edit content, working closely with various departments to understand project requirements
-Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
-Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
-Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
-Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Minimum Qualifications:

-Four (4) or more years of experience as an effective technical writer
-Proven ability to quickly learn and understand complex subject matter
-Experience in writing documentation and procedure manuals for various audiences
-Superb written communication skills, with a keen eye for detail
-Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
-Ability to handle multiple projects simultaneously

Preferred Qualifications:

-Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
-Firm understanding of SDLC (systems development lifecycle)
-Prior experience working within IT Development, SaaS or web-based technology environment
-Experience in using XML tools to create documentation

Physical Demands:

Sitting or standing for long periods of time working on a computer (typing), occasional lifting of equipment at 50lbs or less.