Senior Documentation Manager

Website amazonnews Amazon Dev Center U.S., Inc.

Want to lead a team of talented, dedicated technical writers working on the forefront of cloud technologies? The AWS technical documentation is hiring a Senior Documentation Manager for our Partner and Managed Services spaces.
Our documentation is key to helping customers craft cloud-based IoT solutions.
Your team plays a critical role by providing clear, concise, accurate content tailored to the needs of our customers.
As a Senior Documentation Manager, you will lead a team of Technical Writers who develop and continuously improve our public facing technical documentation and code examples available on
You will work with engineering teams and other groups to define team deliverables, priorities and processes.
You’ll also contribute to the writing and editing of the documentation.
Ideally you have a technical background, can get comfortable using AWS services, and work well with SDEs, Product Managers, and Technical Program Managers and leaders.
You have outstanding people management skills, and a demonstrated ability to deliver high-quality technical content.
The ideal candidate also has experience working with cloud technologies and developers, and understands the needs of current and potential cloud customers.
Key Responsibilities Lead and develop your team of Technical Writers.
Help to shape and deliver content strategies that drive continuous improvement and customer satisfaction.
Drive content strategy and planning with engineering partners, writers, and others.
Define writing projects and set team and shared goals.
Work with writers and editors (Yes, we have editors!!) to help improve writing quality.
Identify and drive opportunities to improve efficiency.
Drive customer learning efforts and engage with the community.
Create, maintain and improve technical documentation! Track, analyze, and report on content performance against customer goals using key metrics.
Our team values work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online.
Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life–both in and outside of work.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc.
Your manager can also help you find a mentor or two, because two is better than one.
In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Estimated Salary: $20 to $28 per hour based on qualifications.

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