Senior Technical Writer (Process & Policy Documentation)

Requirements:

• 8 or more years of experience as Technical Writer.
• Experience in conducting business analysis using structured methodologies.
• Experience in analyzing complex technical documentation and aligning it with organizational standards.
• Experience with organizing and prioritizing multiple tasks and managing competing deadlines.
• Experience in developing logical workflows and technical content for diverse user groups.
• Experience with evaluating written materials and creating actionable reports or summaries.
• Experience with written and verbal communication across teams, including conflict resolution and negotiation.

Responsibilities:

• Create and maintain detailed technical manuals, user guides, and process documents.
• Build documentation assets that explain applications in logical, step-by-step procedures.
• Develop structured content for procedures, reports, and reference materials across multiple formats.
• Maintain consistency and quality of written materials according to internal content standards.
• Collaborate with internal teams to gather information and translate into effective documentation.
• Assist with planning and layout of documents, including placement and coordination of visual elements.
• Ensure all written communication is clear, diplomatic, and tailored to the audience.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.