Sr Technical Writer

Website Medtronic Medtronic

Careers that Change Lives

The Senior Technical Writer will lead, author, and edit highly regulated technical content/literature on the Medtronic Diabetes Technical Communication team. The writer will manage a portfolio of writing projects incorporating best practices in technical writing, procedure development, and program management. The writer will have a proven ability to research, organize and develop content in a systematic manner by working closely with R&D, Regulatory, Human Factors, Education and Marketing teams. The technical literature produced by this role will reach and facilitate the use of the company’s products for patients, clinicians, trainers and marketing and technical support team members.

Transforming diabetes care together, for greater freedom and better health.

Our strategy is to become a holistic diabetes management company focused on making a real difference in outcomes and cost. We want to transform healthcare toward value-based models by driving both product and business model innovation with the goal of elevating patient experience, improving clinical outcomes, and lowering the total cost of care for our customers.

We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Visit  to see an overview of the products in our Diabetes product portfolio.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

  • Leads, defines, authors and edits technical content/literature in a CMS environment based on product specifications, interviewing subject matter experts, investigating prototype hardware and software, and observing actual use situations.
  • Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users.
  • Recommends formats responsive to technical and customer requirements.
  • Produces products that conform to the company documentation and quality assurance standards
  • Performs peer editing duties to ensure that material is clear, accurate and consistent. Ensures that literature meets regulatory, quality, marketing, branding and geographical requirements.
  • Leads discussions, manages content review boards sessions and ensures team comments are incorporated.
  • Collaborates with team members on developing and maintaining procedures and work instructions, templates and style guides based on industry standards.
  • Represents Technical Communications interests and requirements to ensure highest quality work is delivered.
  • Defines deliverable content and collaborate with translation organizations.
  • Proactively develops solutions to complex issues.
  • Mentor junior technical writers, including in-house and outsourced team members, on best practices in technical writing as well as Diabetes specific technical writing guidelines and work instructions

Desired Skills and Experience

Must Have: Minimum Requirements

  • Bachelor’s Degree with 4+ years of experience in communications, labeling and/or technical writing,
  • or an Advanced degree with a minimum of 2+ years of experience in communications, labeling and /or technical writing.

Nice to Have

  • Experience in producing documents and managing files in a controlled systems environment (workflow, permissions and versions are system controlled).
  • CMS (XML) authoring experience, preferably in Vasont, SDL Knowledge Center or other DITA based authoring environments.
  • Knowledge of structured writing, content strategy and information architecture in a component content management system (CCMS).
  • Experience and familiarity with Human Factors/Usability design principles.
  • 4+ years’ technical writing experience in a regulated environment, specifically medical device or medical industry
  • Experience managing/monitoring content within a content management system
  • Experience authoring User Guides for electronic devices, hardware, and/or software.
  • Aptitude to learn new product technologies, structured process development process and database publishing tools.
  • Knowledge of formal reviews and system validation processes.
  • Experience using technical writing tools such as: CMS, Adobe InDesign, Adobe Framemaker, Madcap Flare or other structured authoring tools.
  • Knowledge of Medtronic and its products
  • Experience working with translation agencies
  • Proven ability to work effectively with others across departments/ disciplines to implement solutions
  • Strong project management skills, including organizational, multiple projects, shifting priorities
  • Excellent communication skills, both written and oral, to communicate internally and externally, and across various levels of the organization
  • Shares and exchanges relevant information to reach solutions, and gaining cooperation of other parties

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to 10% travel Domestic

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