Technical Writer (Hybrid in Columbus)

• Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
• Review and prioritize documentation service requests.
• Research problems before approaching Manager or Team Lead for assistance.
• Develop options and recommendations to assist documentation to team members for resolving issues.
• Maintain documentation and documentation libraries.
• Identify, create, revise and maintain documentation and templates.
• Communicate and work with customers and other Client personnel as necessary.
• Work with Team members to enhance their understanding of process documentation.
• Identify and make recommendations around documentation and templates needed.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Able to work in team environment.
• Complete assigned tasks.
• Strong communication skills – both written and spoken.

Experience:
• Experience defining and creating process documentation.
• Experience in maintaining document libraries.
• Experience in developing business processes.
• Ability to work in a fast-paced environment.
• Ability to document procedures in logical sequence.
• Experience in working with both internal and external customers.
• Excellent organizational skills.
• Ability to collaborate with supporting resources across business units.